71. Phone Calls and How to do Them

Summary

In this episode of the What Now Podcast, Spencer and Zach discuss the critical role of phone calls in chiropractic practices. They share personal experiences, the evolution of their phone call scripts, and the importance of understanding patient needs. The conversation emphasizes creating a welcoming environment, explaining office processes clearly, and the significance of qualifying and disqualifying patients to ensure a good fit for the practice. The episode concludes with reflections on the importance of conveying value and maintaining clear communication throughout the patient experience. Welcome to the What Now? Podcast! Join Dr. Zach Thompson and Dr. Spencer Dupre on their pathway to building a practice from the ground up. There are so many shows of “how to” or “this is what you should do,” but not very many describing what it is like week to week as it is happening. We hope that you enjoy this audio journal-esq documentation of our journey where we share wins, losses, lessons, and insights from our experiences. Follow us on the socials! Dr. Zach Thompson (@dr_zachthompson) | (@withinchiropractic) Dr. Spencer Dupre (@spencerdupre.dc) | (@empowerchirotx)