87.Being Uncomfortable is a sign of growth

Spencer Dupre (00:00)
Yo, yo, yo, everybody. What is up? Welcome back to another episode of the What Now podcast. Spencer and Zach back at it again after a real big weekend, man. So fill everybody in about what we just did.

ZT (00:11)
Thank you.

Yeah, it was a pretty awesome weekend. just got to finally, after 12 weeks of practice, I don't want to call it a dance competition, but basically, yeah, in some aspect, even though I didn't care about that if I won, even though I did. So Colleyville, where my practice is, does a yearly charity event through their Rotary called Dancing

Spencer Dupre (00:24)
It's a dance competition.

We all want to win.

ZT (00:44)
for the stars and they basically pick 10 to 12 local business owners that they consider local celebrities. And we practice for about 12 weeks ballroom dancing, which I've seen a couple episodes of dancing with the stars and thought I think I could do that. So they asked me to be a part of it the last few years. And I was like, you know what? I'll get this over with now. Sign up for it.

Spencer Dupre (00:52)
Yeah.

ZT (01:14)
And immediately, as soon as I got to my first dance lesson, I was extremely uncomfortable. Even from like, what song do you want to dance to? was like, like just so, so nervous. listen, I danced to lose control by Teddy swims. And then we transitioned into talkie talkie by DJ snake and Selena Gomez. so it was fun. She was like, what kind of dance do you want to do? at our first lesson, was like,

Spencer Dupre (01:20)
You

What did you dance to?

nice

ZT (01:44)
I don't know. I don't know what the dances are. Like I knew the cha-cha and I knew I did not want to cha-cha. So I ended up doing a Viennese waltz. Still can't tell you what that means. And then we went into a samba. So it was a ton of fun. I got the hips moving. Got the hips rocking. Shout out. Shout out Chiropractic. Couldn't do without it. But no, it was a ton of fun. It was so uncomfortable.

Spencer Dupre (01:57)
Dang.

was about to say you, had the hips rocking.

ZT (02:12)
I was so nervous like the whole day. We ended up dancing over in front of over 600 people, which I've never spoken in front of that many people have never played football, but like you can't see them when you're playing football. Yeah, right. Got the helmet on. I was an offensive lineman. Like no one was even watching me. Yeah. And so it was way out of my comfort zone, which is basically what I

Spencer Dupre (02:28)
They can't really see you either, it's just a number. Y'all look the same. Zero glory.

ZT (02:41)
But Spencer and I decided to talk on today was that the evolution of what it means to be uncomfortable. I think we both come from a space in KTC where pushing out of your comfort zone is talked about a lot. And I think nowadays in a lot of social media and things like that, comfort zone is basically, basically equated to like getting in the cold plunge or doing an extra hard workout or something like that.

And this really expanded my horizon on what my comfort zone really is because having done a marathon, powerlifting competitions, 75 hard, like those were uncomfortable, but they were also athletic in nature. So I was very comfortable with them. So I really like stretch my comfort zone, if you will. So it really pushed me out of my comfort zone from like public praise, center of attention, taking up space.

Spencer Dupre (03:25)
You're comfortable in your discomfort.

ZT (03:39)
So a lot of like internal limiting beliefs that surfaced actually I was able to push through. So was really cool.

Spencer Dupre (03:47)
Yeah, dude, I think that like, there's like a really big culture right now in either like everything needs to be easy or everything needs to be extremely hard. And I think that actually growth is in the middle and killing comfort, which is Jared's book, which we talked about Jared a lot. think if you're a guy, you should be following his stuff, but Jared's book is called killing comfort. And you know, one of the big things I think that.

especially as a business owner, is like, you don't have to make everything hard. But sometimes the easy thing to do is the hard decision to make. that goes from like, it's not hard to let go one of your employees, but it's super uncomfortable. Like, they're not performing well. The decision is not a hard decision to make.

the action that is actually super uncomfortable and it's hard to be uncomfortable. And I think that goes, Kate just ran a half marathon this weekend and she was super nervous and I was like, are you nervous about the run? Are you nervous about people thinking that you're not going to be, that you didn't live up to the expectation that they thought? it's like, so we kind of wrestled through that and she's super proud of herself because it was uncomfortable for her to say like,

ZT (04:51)
Mm-hmm.

Spencer Dupre (05:10)
It doesn't matter if nobody is there. There's thousands of people running this half marathon and she's in it for herself and to do that for her. was just me and her that were there at the race. It really pushed her out of her comfort zone because she's used to doing those things for other people because other people need her too. Nobody asked her to do this. Nobody forced her to. She did it because something that she wanted to do and that was uncomfortable.

ZT (05:36)
Yeah.

Like mom and dad, whole family weren't there. I didn't make her do it. Yeah. think. Right.

Spencer Dupre (05:43)
Nobody's tracking your time. Nobody's asking you what your

time is at the end of the day. Nobody is watching to see if you beat so and so. And I think that's a big thing like for us to learn like in our practices and our personal lives, all those kinds of things. But yeah, so if you had a lesson to learn from your dancing with the stars, what would that be?

ZT (05:57)
Mm-hmm.

Ooh, just one. Yeah. Yeah, I think, I mean, one of the harder things, so we had to fundraise a minimum of $5,000. And they're like, just ask your friends. I was like, well, a lot of my friends are 28, 25, like they're saving up for a house. But I digress. And so for me, it was uncomfortable to ask really anyone, but a lot of people in my circle are patients.

Spencer Dupre (06:07)
or just give a couple, give a couple. did you learn from your experience?

Wow.

ZT (06:34)
right, that I would have asked and I'm already asking them for money all the time. And so it was uncomfortable. That was uncomfortable in a sense. but I that's also another lesson is people are so much more willing to give. And we talked about this a little bit after, the gross summit, but high level individuals love to give, right? That's just something they, they strive for. And so they, they're almost, like it wasn't a question. It was like, Hey, yeah, I'll support you.

And so that was a big lesson. Like it's, okay to continue to ask and ask and ask. and that's something I, I think I initially, when I got into business, when we first opened the practice, I was really good at, like, didn't care about rejection in any sense. And then something over time got built up where I really cared about rejection. conversion weight was always really high. So I was like, never, never had a distaste for the no. And so I.

slowly built up a fear of rejection again. And I had to overcome that. And now I'm back to, you know, asking strategic partners to meetings and all these different sort of things that require me to face rejection. And so that's been really good. That's been like in the moment, something that's come up. And then another thing is unapologetically being myself, I still don't think like my full personality came out in the dance, but every dance lesson, my

my dance partner who she's a professional dancer. She's phenomenal, but she's, she would always tell me like, we're in this little dance studio, like, Hey, you got to smile more. You got to show more attitude. Like you just got to have more fun. And I'm like, we're in this little dance studio. Like no one's watching. And she's like, well, it better come out. Like while we're dancing in front of 600 people. And thankfully I was able to turn that on and it came out quite a bit. I was able to smile, have fun. But I, I wrestled with why couldn't I do that during the dance lesson?

Like there's no one around. Why can't I just be myself while we're practicing? So that's something I've had to sit with and like, okay, like why am I not being myself all the time?

Spencer Dupre (08:41)
Dude, mean, I think that's so true, because we're told in the world that we have to be this for that. You remember the trend on social media, I don't know, maybe I guess during COVID or something like that, that it was four different pictures of you, but it was Instagram version of me, Facebook version of me, Twitter version of me, LinkedIn version of me, right? Why do we not have one version of us that shows up across the board? And I think

Somebody was asking me that today I go to this men's Bible study and that's like super uncomfortable for me because like I'm always down to share my faith but like doing it in a group of other men who are much older than me much more successful than me that Don't know me That's pretty hard like to kind of share myself and like share like my personality and stuff, you know And it's I was talking to one of the guys today and he was asking me he's like, how do you interview? Like to bring people on I was telling we were hiring and stuff and I was like, dude, it's really based off of our values

ZT (09:22)
Mm-hmm.

Spencer Dupre (09:37)
And he said, you know, how did you come up with those values? And I said, well, it's how I try to show up in my house. It's how I try to show up as a person. And since I'm the one running the business, it should show up in my business as well. I don't want to have business Spencer. don't want to have like, what I hope if you guys know me is I hope that like the person I am whenever we go out to lunch and go out to dinner is the same person that you hear on the podcast. This is the same person that you're going to hear in.

ZT (09:40)
Mm.

Spencer Dupre (10:06)
the sub Morgan.

ZT (10:10)
For those that aren't watching on YouTube, my wife left her computer in my office, so she had to grab it.

Spencer Dupre (10:15)
But it's the same person that shows up across the podcast, in the gym, at church, in the office. I just want to be consistent throughout. Because I think that like we put on so many different faces, right? And it's like, you know, I mean, I think that that's a super hard thing to be uncomfortable with, right? Because we think that there's all these expectations that we have that other people put on us and nobody really expects you that at all. Right? It's just a fear thing, a fear being found out of what, who knows? And so I think that's like a big thing that

ZT (10:34)
Hmm.

Spencer Dupre (10:43)
shows up in chiropractors as well is because like we think that we have to quote like be the doctor doctor. like dude, the doctor. Being the doctor just means like being what is important to you, right? Like describing chiropractic, sharing chiropractic, sharing your practice, whatever you do authentically in the way that you see it, because the clients that are meant to be served by you are going to resonate with your message. Like we don't always have to say the right thing. We don't always have to say the

correct thing. We have to say the thing that is the most right and the most correct for us. We have to speak our truth because that's going to be what that person needs.

ZT (11:22)
Mm-hmm. 100%. And I think too, like just thinking on that, based off values and things, I'll always kind of think back through my head, like during an eval process or a consultation or whatever. and someone will make a comment on like the medications they're on or vaccines or something. And I'll feel like my tone shifts, like, because now we're not aligned from a values perspective and

I mean, sometimes they'll sign on to care, but more often than not, it's like, oh, like we're not a good fit for each other. And that's great. Um, because we're at some point going to butt heads and you're not going to be all the way bought in. I'm not going to be all the way bought in. Um, not saying like you can't serve people that have different views than you. Um, but it is definitely different when you are adjusting someone that is fully on board, fully aligned, um, and one of your ideal clients. And so I think it's.

It's something I'm learning too, is to with that personal branding, kind of coaching from Jeremy with Patch and kind of looking at like Nick Bear, Hermosy, Rogue and these guys that have just built great personal brands. They just authentically talk about things they enjoy talking about.

Spencer Dupre (12:37)
Yeah, dude. I mean, I think that's so like, okay, you see that with Rogan, dude, like there's no reason that you should be a comedian that then hosts a Fear Factor show. Like that's so strange. And then you're also a UFC commentator and then you have the biggest podcast in the world. But you he's the same like across the board. Like I've listened to Rogan. I've watched his stand up. I would never really watch Fear Factor. I guess the only thing that changes between him and Fear Factor and now is he's bald. But

ZT (12:58)
Thanks.

Yeah.

Spencer Dupre (13:07)
Like, you know, so what I mean, like he's the same guy, at least on my perception across the board, right? And that's somebody that you like, you know, like nobody likes when you're, when you're this guy for one person and then you're this guy for the other person. And I think, you know, the biggest thing, like with the console, it's like, sometimes I like really try, I find myself like really like analyzing, like, and I forget that there's a person that's that is not just telling me these details.

ZT (13:34)
smooth.

Spencer Dupre (13:35)
The details are not their symptoms. The details that they're sharing with you in the console, that's their life. That's their experience. These people are sharing with you their life, but we're taking them like their notes on a quiz or something like that. Like we're listening to them. Like they're just like, I'm just trying to get the right answer. Maybe sometimes.

ZT (13:43)
Mm-hmm.

Yeah, like this

is gonna come up later on the test next week.

Spencer Dupre (13:55)
Yeah, dude, maybe sometimes the right answer is shut up and listen to them. Like that's maybe that's what they need. You know, like it's not like, what orthopedic test would I do there? What nerve dermatome this should this be? Dude, sometimes maybe like what they, what they don't need is like an L4 SLP right rotation adjustment and bird dog stretches and supplement. Well, that's not what they need. What they need is you to listen for you to care. And I think that sometimes we get so caught up in being the doctor. We forget to be a person. Yeah.

ZT (14:20)
Mm-hmm.

Spencer Dupre (14:25)
And that's what people want. That's what people want.

ZT (14:28)
I do think that is something that you and I, I mean, we've talked about even since being in school together was more or less like it is from an energetical standpoint. And more often than not, listening and being a regular human will typically yield better clinical results than doing everything by the text.

Spencer Dupre (14:51)
Mm-hmm. 100%. And you know, your knowledge fuels, like knowledge and experiences are resources, right? And we should use them in the situations where we see fit. know, I think like, we don't always have to be like, this is something I have to learn too. Like, I don't always have to like brain dump on people like, this is everything I see going on. Like, maybe people don't want that. You know, like I asked the dad yesterday and he said like, Kate, God on me, but.

He had never been to the chiropractor before. was the one that was bringing his baby. And I was just like, hey bro, what do you know about chiropractic? And he's like, I know nothing. I just know that I'm bringing my baby. And I said, all right, well, I can do one of two things. I can either tell you what's going on or I can shut up. And he was like, just be yourself, man. And then Kate from across the room was like, she's like, we don't have half an hour. So try to be the short version of yourself.

ZT (15:50)
That's funny. Yep. But I think too, like I think back like on the brain dump topic, which I think is important for most people listening. Like when I first started, I mean, I wanted people to know that I was the nervous system guy in town. so report of findings, I probably spent 10 minutes talking about HRV, the vagus nerve, like

Spencer Dupre (15:51)
The summarized version. But, dude, yeah.

New grads for sure.

ZT (16:19)
autonomics, sympathetic, parasympathetic, everything going on. And what I've come to realize is, and I'd say this to me, the HRV scan is the most important scan we do in our office. And when I'm first explaining it to someone, it's a little like rainbow road, little box that people have never seen before. And so I think the first time like someone sees it, they don't grasp it. So I spend, especially with my ideal client, they care and at the same time, they're like, whatever.

Show me my posture. And so maybe I spend a minute and a half, two minutes on it during the initial port of findings. But what I love about the HRV and doing the loom videos is I'll probably spend two and a half, three minutes on a five minute video talking about their HRV and what it really means. And now that once they start to see that white dot start to move around, they really start to grasp it a lot more and see the importance of it. And so it's just, again, that evolution being uncomfortable.

Spencer Dupre (17:07)
Mm-hmm.

ZT (17:18)
Like for me, it was uncomfortable to step away from explaining it for 10 minutes. Cause I was like, ah, like what are people going to think? It's like, I'm going to think the same thing.

Spencer Dupre (17:26)
Yeah,

dude, I mean, I think that there's so many like the physical challenges. Like it's a it's the it's the foot in the door to like proving to yourself like I can do hard things. But it's like, OK, so me and Kate, we started 75 hard this at the beginning of the year and we were like, maybe we should do this every year. And we were like. This is like it's just burning me out, like the only reason we're doing this is just to say just to say like, oh, we're doing this physical challenge.

ZT (17:49)
No. Yeah.

Spencer Dupre (17:55)
And that's just not what I'm looking for. Like that's just not, it wasn't in alignment with what we were doing. What's actually more uncomfortable for us was saying like, dude, sometimes we actually need rest and it's okay to like chill out.

ZT (17:56)
Mm-hmm.

Mm-hmm.

Spencer Dupre (18:12)
That doesn't mean that we're

not doing anything. It just means that we're being intentional about the things that we're doing. Sometimes it's really uncomfortable, bro, to say like, hey, we can't do that today. And holding that boundary versus being like to other people or to a business opportunity or to something else, that's super uncomfortable. And whenever you're starting business, dude, I think everything is uncomfortable. What were some of the most uncomfortable things for you to do when you first started?

ZT (18:21)
Mm-hmm. Right.

No, I don't think so.

like cold DMing was definitely something time to wake up. cold DMing was definitely something that was very hard to do. so one thing we'll, we'll do often in our office is when someone follows the Instagram page, we'll cold DM them. which I guess it's technically kind of warm, but anyways, and just that fear of rejection. some other difficult things, I think, I mean, I think this will.

for the most part, always be difficult, but hard conversations with staff and holding the standard and setting the standard and then letting them know and the right way to let them know is still like an art that I'm learning and kind of processing through each and every week of like, what's the right way to bring this up or how to correct that, how to.

reinforce our values and things like that. So that's been very difficult, especially when you go from like, maybe there's two of you and there's three, four, whatever it looks like from team. feel like the more people you add on the more difficult it gets obviously. And then I can't think of a third at the moment. What about you?

Spencer Dupre (19:59)
dude, well one like presenting financials was super uncomfortable for me. A lot of my stuff was around money. That was probably the most uncomfortable stuff for me. feel like clinically I was like, dude, I'm just tell you stuff like, and I'm okay with saying, don't know. I think that for a lot of people, it makes them really uncomfortable to not have the answers. And so they, I think the biggest thing, like, I feel like we've seen kind of our practices is either like,

ZT (20:04)
yeah. yeah.

Spencer Dupre (20:29)
as the doctor, have like one or two personalities. It's either like one person is going to try to like explain all of the things and then you end up like getting yourself so far down a hole that it's so hard to back out of it if you're wrong. And then the other person is saying, well, I don't want to be that person that I explained so much that I'm wrong that I'm not I'm going to under share. And so I was the person that I was just always like, I would just say, don't know if I really don't know, like I only share like if I'm pretty confident in the things that I say and I'll just say, don't.

ZT (20:40)
huh.

Mm-hmm.

Spencer Dupre (21:00)
Like, so I was just like, hey, so like, what should I do to like reset my gut microbiome? And I was like, bro, I have no idea. And he's like, what do mean? And I was like, well, it's not that I don't understand like what it's like. I just don't know what it means for you. So it's like, I don't, because like you'll have patients that ask you that all the time. That'll be like, like some people will say like, dude, my neck is hurting today. What do you think I did? I'll literally, I don't know. Like, I don't know.

ZT (21:06)
Yeah, never been down that route.

That's my favorite question. It's like, brother,

brother, I see, I see you for five minutes once a week. Like, I don't know.

Spencer Dupre (21:29)
Yeah, it's like,

it's like, I would love to know. I would love to know. So like, let's figure it out together. So you tell me what you did in the last week since I've seen you, because that's a lot of time that I haven't seen you. So you tell me what's happening and then maybe I'll be able to distill it down and give me an answer, but I don't know. And I think that it's like, that was a, that was the thing that I had to be like, when I first started in practice, I'd be like, well, I think it might be because of the way that you sit at your desk. Like, you know, those kinds of things are like,

ZT (21:40)
Yep.

Mm-hmm.

Hehehe.

Spencer Dupre (21:56)
Well, subluxation, like that's probably the biggest one. So that was pretty uncomfortable for me to get okay with not knowing. Second of all is just like asking for money, dude. That was a big one for me. Like both, yeah, just from patients asking people for money being like, Hey, like I need you to pay me. But then I realized, dude, that I'm actually doing them a disservice because if I'm, if I don't ask for money,

ZT (21:58)
Yeah, right.

Mm-hmm.

Spencer Dupre (22:21)
and I don't charge what we charge, then I'm so worried about keeping the lights on and keeping, you know, keeping food on the table that I'm actually just thinking about that when I'm adjusting them and it's just not cool. So I would rather be making enough money to take care of myself, but, also feeling good about the prices that I charge knowing like this is proportional to the value that I give. I think that's super important. And then.

ZT (22:42)
You

Spencer Dupre (22:47)
Yeah, giving feedback to staff is super uncomfortable. I didn't know how to do that for a while. Like I never felt like

I don't know. I didn't want to hurt people's feelings or them thinking that I'm like trying to quote unquote, like be the boss all the time. But that's really, that's really like what at the end of the day, this is like when it comes to hard conversations, what I learned is like, that's what people actually want. I was playing basketball with my friend, Mike, me and Austin Cohen's mutual friend. And he's the CEO of this like huge staffing company. So he has like, dude, I don't know, like 2000 employees or something like that. And I was talking to him about how I was like, bro, like.

ZT (22:56)
Yeah.

Hmm

Spencer Dupre (23:24)
How do you have hard conversations as the CEO? And he says, they're only hard if you make them hard. And everybody thinks that, I'm not going to have the hard conversation because I want to be nice. But the nice thing to do is to give people the hard feedback because you want them to be better. If you don't want them to be better, you won't have the hard conversation. And if you don't want them to be better, it means you don't care about them.

ZT (23:41)
Mm-hmm.

Mm hmm. Yeah. I mean,

I literally had to, I mean, talking about like the hard conversation and doing the hard thing. I've had a patient now for a little over a year. He's been coming on wellness, one of our favorite patients. But he's four, 450 when it comes to weight. So just a really big dude. And I should have brought it up so much sooner, but it's a hard conversation to have with someone that one you like and then two like

I don't know. I didn't feel like it was in my realm, if you will. And so I finally worked up the courage yesterday. was like, hey, I had a pure love. Like, what are we doing with like, you're coming here, you care about your health. Like you wouldn't just come here for fun. Like he was the first person I ever had to create like a twice a week wellness. He's like, I just, I love it. I was like, all right, cool. Like if that's what you want, I can make the plan for you.

But I finally was just like, dude, what are we doing about the weight? Like, can't, I can't have you coming in for your health, for longevity, for performance, if I don't ask this question. And he's like, you know, it's funny you asked, like, just started talking with my doctor about it. And I was like, your doctor just started talking to you about it? But anyways, it's just that realization that people are almost expecting the hard conversations. And I think if anything,

I mean, it just happened yesterday, but I think it's just going to make our our relationship stronger between he and I. And I told him, hey, again, not out of judgment, but it's because I because I care about you. What are we doing about about the weight? And it wasn't like I was so worried, like if I asked the question, he would never come back or like write a bad review, whatever it was. And I was like, that was so stupid.

Spencer Dupre (25:28)
It is true.

Dude, we have the same kind of things. This is like a really hard conversation that we have is like we have a lot of parents that are like bringing their kids in for behavioral issues. Like they're just like, my kid is always throwing tantrums. My kid is always freaking out all the time. And like there is a neurological component to it. Yes, 100 % stress is stored in the nervous system. When there's more stress than the nervous system, it's easier to get overwhelmed. So true. Everyone does better when they're well adjusted.

ZT (25:52)
It's us. It's us.

Spencer Dupre (26:07)
And that's not because the adjustment is the thing it like, this is the thing is like a lot of times I think that I like wrestle with this a lot of times too is because like we advertise like the adjustment a lot being like, dude, you just need an adjustment. just need to do, you don't just need an adjustment. What you need is you need to regulate your nervous system and the adjustment is the best way to do that. Like that's the biggest thing is it's not the adjustment that does it. It's the nervous system that does it.

ZT (26:29)
Hmm.

Spencer Dupre (26:36)
It's the release of stress from the nervous system that changes your life. The adjustment is just the application, the facilitator of that. And I think that we as chiropractors, when we can start to preach that, we get out of the whole, like, I have to fix you with this adjustment deal. Anyway, all that being said is that we have a lot of parents that are like, hey, these are parents that are like on wellness, like that have done the care plan. The nervous system is in a great spot. The kid has made a ton of progress in terms of their sleep, in terms of their overall health.

in terms of their maturity, all those things. But then they come back and they're like, they're having a really hard time at school. I just think that they might need more chiropractic care. And it's like, yes, do we need chiropractic care? 100%. What we really need is parenting sometimes. And it's like, that's like a really hard thing because like I had this one mom, lover to death. And this is the first time I had that conversation. She was just like.

ZT (27:18)
See

hehehehe

Spencer Dupre (27:31)
He's doing great, he's focusing a better at school. Our problem is he doesn't listen to us at home. And I just had to say, it's like, listen, like that is your job as the parent. I'm his provider. Like I can't adjust good parenting. And I understand that parenting.

ZT (27:42)
Yeah.

can't,

you can't whisper, be nice to your parents at home, adjust C1 and then it's like taken care of.

Spencer Dupre (27:53)
I,

yeah, the hard part about this conversation is that like, I don't have kids and I under, and so I can't speak from a place of experience. And so I tell people this all the time, like, can't like imagine like what you're at doing because like we're not at home. Like I'm not, sorry, like I'm not in your home, but I'm also not a parent myself. Like I don't have this going on in my house yet. And so like, I empathize with you. Like I understand.

ZT (28:16)
This is

Spencer Dupre (28:22)
that it is hard. At the same time, it's like, sometimes this is just a thing that maybe like you and your kids have to wrestle through. And like, that's always the hardest conversation because like the parents are just looking for someone to support them. So I just say like, any way that we can support you, like, let me help you out. But sometimes like, that's a really hard conversation in our practice sometimes, is because the parents are like, and so I mean, what we just say is,

ZT (28:37)
Mm-hmm.

Now under a sip.

Just gotta become parents.

Spencer Dupre (28:52)
We're, yeah. Anyway, all that to

ZT (28:52)
I'm just kidding.

Spencer Dupre (28:56)
say is just like the hardest conversation is sometimes it's just saying it's like it really it's on you. Like it's back onto you as a patient. This is a part of your end to fulfill the same thing with the weight loss, the same thing with the parenting and those kind of things. It's like sometimes this is on you and it's not on us. It's it's uncomfortable to get out of the seat of the savior in your practice and saying like it's not.

Maybe it's not me. Like, you know, that's really hard.

ZT (29:26)
No, 100%. 100%. I think it comes back to referring out and similar to we talked about last week. So I think that it was all very aligned.

Spencer Dupre (29:33)
Yeah.

Yeah, I think it's also really hard to just like tell your patients like, bro, that's my bad. Like sometimes you, I don't know, sometimes you double charge people. Like we have that happen sometimes on our payment process. I think it's how you handle the integrity that you handle, like your mess ups, like, and owning them should be like, it's my bad. Like, it's my B. And then also holding the line on your policies, bro. Dude, we were really uncomfortable this last week, bro. We got our first bad Google review.

ZT (29:46)
Smith.

Spencer Dupre (30:00)
And I was like, dude, sweet, we're legit business now. Got our first bad review. But this one lady, she called in and she scheduled an appointment. It's a 20 minute phone consult. And she was like, yes, I want to book. She booked two visits. Hey, we've got a non-refundable deposit. We take the card over the phone. So you have to like get your card out and read it to us. And she does that. And.

ZT (30:00)
Mm.

Yep.

Hmm

This is

Mm-hmm.

No

show.

Spencer Dupre (30:26)
No, we pay the deposit and then she calls back like 30 minutes later and is like, Hey, I need to cancel both of these appointments. found somewhere that's going to take my insurance. We're like, okay, that's totally fine. If you ever need, if you ever looking to be a part of our office, we would love to have you. She's like, can I get my deposit back? We're like, I'm sorry. Like our policy is that we have a non-refundable deposit because we just blocked two hours off of our doctor's schedule. We told all of these people know when we tell other people know like whenever we tell you yes.

ZT (30:46)
Hmm.

Right.

Spencer Dupre (30:56)
And so we just booked out two hours of our week for you. And we only have 22 hours or like 26 hours or something like that open for patient hours. So she got all mad and she looked at bad review and, uh, dude, I really wanted to go to Google and report it and being like, Hey, I think this is like a false blah, blah, blah. But I was like, nah, dude, I'm going to leave that up there. I'm going to, we're going to leave it up there. We're going respond to her saying like, Hey, we're transparent with our policies. I'm sorry that there was a misunderstanding with the policy and stuff, but we do have a non-fundable deposit. And if you have any other questions.

ZT (30:59)
Thanks

ss

Mm-hmm.

Spencer Dupre (31:26)
That's what we do. And I just left it up there. And, you know, that was super hard just to know that like, Hey, just to sit with that being like, Hey, somebody was unhappy with my business, but it's not like we, held the line and that was, that was a hard thing to do.

ZT (31:36)
Mm-hmm.

Yeah, but I mean, you're right. You are a legit business now because you have a negative Google review.

Spencer Dupre (31:48)
We got one. She just says, be wary of the deposit policy.

ZT (31:50)
I remember like when I was

coaching with Ryan Rider, definitely in wealth of knowledge, he's like, it's almost funny that we're like push five star reviews so much because like restaurants, like all these top businesses are like 4.8, 4.7. He's like, you almost look more legit when you're a 4.8, 4.7 as opposed to, yeah, right. But with that being said, if you haven't left us a review or rated the show on Spotify.

Spencer Dupre (32:11)
but you have like 600 reviews.

ZT (32:20)
Definitely take a second, give us a five star rating. We'd definitely appreciate it.

Spencer Dupre (32:23)
dude.

I do know that, yes, you can update your rating on Spotify. just learned, like, I think our show has like a 4.6 or something like that. And it's cause like we were asking for like reviews or like right at the beginning of the show. And one of the episodes, the audio like just didn't upload like at all. So it's almost like a blank episode. So, but you can update it if you think that we've been doing a good job, it leaves five star review. That'd be great. I don't know what it does, but it would be cool just to see.

ZT (32:39)
Mm-hmm.

Yep. another, another

thing that's still hard for me is asking for referrals. that's something that I'm always oddly uncomfortable with. just doing it like a genuine way, but definitely.

Spencer Dupre (33:01)
Yeah. How do you go about

it? What do you like? Cause this is something that we talked about at steps pop up on times like asking for referrals. Cause like, there's like the really salesy way of being like, here's two cards and you should refer someone to us. how do you go about it?

ZT (33:07)
Hmm.

Mm-hmm.

I mean, we have different touch points, which I think this would be a great segue to our next episode since we've already covered so much. But we have multiple touch points that don't necessarily ask for referrals upfront, but place referrals in the mind of our patients. And so, I mean, we saw 15 new patients in January and they were all referral-based. So once Google starts working for us, it's going to be great. But with that being said,

multiple touch points, and now training myself and staff on asking for referrals straight up, especially after progress evals and transitions to wellness when people are in a good mood. So yeah, what about y'all?

Spencer Dupre (34:04)
We don't ever, we asked for one in the new patient drip and we just say like, we just say, hey, if you feel like this has been working for you, a lot of times people don't know that the same results are possible for them. So if you know of anyone that could use us, let them know. Like I think that's really all we say. Like we just go, we just say like,

ZT (34:11)
Mmm.

Mm-hmm.

Spencer Dupre (34:33)
Hey, like if like so many people don't know that chiropractic is beneficial for their case, if you feel like somebody would be a good fit for what we do in our practice, just tell them to reach out and have a conversation with us because a lot of times we can help with so many more other things than just for what you're coming in for. Because a lot of times we're really just focused on what's going on for you that we're not talking about all the other things that we do for other people. And sometimes we might miss out on like

ZT (34:39)
Mm-hmm.

Hmm

Spencer Dupre (35:02)
you might miss out on that. And so if you know of anyone that you feel like needs help, just tell them to reach out to us and we'll talk to them and see if it's a good fit, or we can at least put them in the place that works best for them. I think I really like go shy away from like the hard call to action just because as my buyer personality, I just don't know if I like that. Like, almost like, this is like a fun fact.

ZT (35:14)
Mm-hmm.

Right. Same.

Spencer Dupre (35:31)
But I always, my like secret game that I play when I go to Chick-fil-A, which I don't go to Chick-fil-A as often anymore, but I try to like not let them say my pleasure. Like I try to find ways to not give them opportunities to say my pleasure. Just cause I know that they're, they're trained to do that. So whenever I see companies that are like refer a friend, get 10 bucks, it's like, I should refer my friends cause I believe in your product and I'm getting awesome customer service. Like not because I'm incentivized for

ZT (35:42)
Yeah.

So funny. I've never talked about this before.

Mm-hmm.

Spencer Dupre (36:01)
10 extra dollars off of my next whatever. Because now I'm trying to like sell to your friends and stuff and like I didn't sign up for your product to become your salesman. So, but I think it's good dude. What is as a final point, what is one thing that you're doing currently to get out of your comfort zone or what's one place that you can be more uncomfortable?

ZT (36:12)
Yeah.

Hmm, I would say...

well, I mean, going back to like what we talked about, I realized like physical challenges aren't really like in my comfort zone. Like, like I'm just comfortable there. So I don't think like saying I'm doing high rocks is getting out of my comfort zone.

I mean, am going, mean, today after the podcast, I'm going to an EO event. So entrepreneur organization, which is going to be a lot of high level individuals down in Fort Worth. And so the imposter syndrome has already kicked in thinking about that event. So putting myself in those situations and yeah, being around high level individuals and not having imposter syndrome would be how I'm getting out of my comfort zone.

Spencer Dupre (36:51)
nice.

So wearing your tiger Sunday red. You have black pants. no, bro, no, you gotta put on black pants, bro. You can't be Jake from State Farm. You can't be that guy. Nice. Dude, for me, it's getting on social media more and like showing my face. That's like a big one, bro. That's like the one thing that I always, that I know that I need to do, but I put it last on my list every time.

ZT (37:16)
yeah, killer, killer mentality. I got khakis on.

you're right. You're right. I'm going to change. Good call.

Yes.

Mm-hmm.

Spencer Dupre (37:41)
That's like always like your next step, dude. Every time you're like, I know I need to do this, but I don't want to see, find things to put on top of it in your to-do list. But I was like, I know that's it. I need to make better, more educational content on social media. It's what people like that I do. It's so seeing myself on our podcast reels, that's like a big, I feel really uncomfortable around that. So, but hopefully you guys are enjoying the show. So hopefully some new things coming for you guys.

ZT (37:49)
Mm-hmm.

yeah. 100%.

Spencer Dupre (38:10)
and some more guests. Yeah, we were supposed to have one today, but, Colton wood got sick. So we give him grace and we show him mercy. So, thanks guys for listening to the what now podcast. We are excited to see you next week. Peace.

ZT (38:11)
That thing will be having some guests on soon.

Peace.